Return & Refund Policy

Last Updated: October 21, 2026

At JoyTshirt, we want every customer to receive the correct products in good condition. Since all our products are print-on-demand and made specifically for each order, we have a limited return and refund policy.

Please review this policy carefully before placing an order.

1. No Returns for Print-on-Demand Products

All JoyTshirt products are made to order. For this reason, we do not accept returns or exchanges for:

  • Change of mind or personal preference.
  • Ordering the wrong size, color, or style.
  • Products that fit differently from personal expectations but match the size chart and order specifications.
  • Accidental orders or unwanted purchases after production has started.

Please review the product details, size chart, and your selected options before completing your purchase.

2. When Are Refunds Available?

We offer refunds when an order has a verified production error, quality issue, or fulfillment mistake.

Eligible situations include:

  • Incorrect Size: You received a size different from the size confirmed in your order, or the product has a significant manufacturing-related sizing defect.
  • Poor Quality: The item has a manufacturing defect, poor printing quality, or a significant quality problem.
  • Damaged Product: The product arrives damaged or defective.
  • Incorrect Item: You receive the wrong product, color, or design due to an error on our part.

Refund requests are reviewed based on the information and evidence provided.

3. 14-Day Refund Request Window

You must contact us within 14 calendar days of receiving your order to report an eligible issue.

Refund requests submitted after this period may not qualify under our standard refund policy, except where applicable law requires otherwise.

4. How to Request a Refund

Before taking any action, please contact our customer support team by email:

Email: [email protected]

Please include:

  1. Your order number.
  2. Your full name and the email address used when ordering.
  3. A description of the problem.
  4. Clear photographs showing the incorrect size, printing defect, damage, or other product issue.

Our support team will review your request and contact you with the next steps.

5. Do I Need to Return the Product?

No physical return is required for an approved refund claim under our standard policy.

Please do not send products to our business address without contacting customer support first.

6. Refund Processing

Once your refund request has been reviewed and approved, we will initiate the refund to your original payment method and notify you by email.

The time required for the funds to appear in your account depends on your bank or payment provider.

7. Order Changes and Cancellations

Because our products are made to order, please contact us as soon as possible if you need to change or cancel an order.

Changes or cancellations may be possible only before production begins. Once production has started, an order cannot normally be changed or canceled.

8. Missing or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact our support team.

We will review the tracking information and investigate the shipment. Confirmed non-delivery issues will be resolved in accordance with applicable consumer protection laws.

9. Contact Information

JoyTshirt

17 Randall Drive, Kapaa, HI 96746, United States

Email: [email protected]

Phone: +1 254 262 3014 (SMS only)

Website: https://joytshirt.com/

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.